Refund policy

if your order didn't work out, you can return it within 14 days of delivery.

full-price items
refunded to your original payment method. pieces must be unworn, unwashed and have their tags attached.

sale items
returned for store credit or exchanged. if you live in the EU, UK or another country whose law gives you the right to a refund, you'll get a refund instead.

how to return
email returns@irissale.com with your order number within 14 days of delivery. once we confirm, send your return within 14 days to:

Irissale
7111 Santa Monica Blvd Ste B
PMB 197
West Hollywood, CA 90046-3458
United States

please email first - anything sent without a confirmed return can't be processed.

return shipping
you cover the cost of sending your return back, unless the item arrived damaged, defective or wrong. we recommend a tracked service, since we can't be responsible for returns lost on the way to us.

refunds
we issue your refund within 14 days of receiving your return, to your original payment method. your bank may take up to 10 business days to show it. original shipping and any duties or import taxes paid at checkout aren't refunded, except where the law requires it.

store credit
store credit never expires.

exchanges
email us the size you'd like. exchanges depend on availability.

damaged, defective or wrong items
email hello@irissale.com within 14 days of delivery with your order number and a photo. we'll replace or refund it, and we cover the return postage.

preorders
preorder pieces are made to order and ship in about 2 weeks. if we can't ship within the window we gave you, we'll email you - you can wait, or cancel for a full refund.

your rights
nothing in this policy limits any rights you have under the consumer protection laws of your country.